Pricing and Billing

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Do I have to pay sales tax?
You only have to pay sales tax if you are located in the state of Wisconsin.

What payment options do you have?
All LodgMate orders have to be pre-paid with a credit card. We accept Visa, Mastercard, Discover, and American Express.

I have a question on my charges.
Click the "My Account" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

I need a copy of my receipt/invoice.
Please check your email for the automatic email confirmation with your full item history and order total. If you need a separate receipt, please contact customer service.

When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).

When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).

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