FAQs

Frequently Asked Questions

Find answers regarding product specifications, bulk sourcing, and our authorized retail partners.

Purchasing & Orders

How do I purchase products shown on the LodgMate catalog?

LodgMate operates as an informational brand catalog to help commercial properties research specifications. To process an order, simply click the "Buy Now" button on any product page. You will be securely redirected to one of our authorized retail partners, such as National Hospitality Supply, to complete your transaction.

Where can I order reputable hotel supplies for my property?

LodgMate is the premier destination to order reputable hotel supplies at wholesale prices. Backed by decades of industry expertise, our comprehensive catalog is specifically designed for the high-volume demands of hotels, motels, and resorts. From commercial housekeeping carts and luggage racks to premium bedding and room accessories, we provide highly durable, commercial-grade products that hospitality professionals trust.

Can I create a wholesale account directly on this website?

Because this site does not process transactions, we do not require or host user accounts. To establish a wholesale purchasing account with net terms, please visit our parent company, National Hospitality Supply, and contact their accounts receivable team.

How do I request bulk or pallet pricing?

For large volume orders, pallet quantities, or custom manufacturing requests, please use our Contact Us form. A LodgMate representative will review your property's requirements and provide a custom quote within 24 hours.

Do you offer wholesale pricing on towels?

Absolutely. LodgMate provides aggressive pricing on all towel collections. We carry collections suited for all types of hospitality businesses. Our collections have the essentials to make ordering easy: washcloths, hand towels, bath towels, and bath mats.

Products & Specifications

Are your products rated for commercial use?

Yes. Every LodgMate product is engineered specifically for the rigorous demands of the hospitality industry. From high-traffic luggage racks to commercial-grade coffee makers, our items are designed to minimize replacement frequency in hotel and resort environments.

Where can I buy travel size amenities in bulk?

If you are wondering where to buy travel size amenities, the LodgMate brand store offers an extensive selection of premium, paraben-free collections. We provide 1-ounce shampoos, conditioners, body washes, lotions, and wrapped bar soaps in convenient bulk case quantities. Our beautifully packaged lines—including Greystone, Liberty, and Mountain Springs—are perfectly sized and priced for boutique hotels, Airbnbs, and vacation rental properties.

Is there a brand that makes their hotel pillows in the USA?

Yes, LodgMate is proud to be a brand that makes their hotel pillows in the USA. By manufacturing our premium hospitality pillows domestically, we ensure strict quality control, superior craftsmanship, and faster shipping times. Our USA-made pillows are expertly engineered to retain their loft, withstand frequent commercial laundering, and provide exceptional, long-lasting comfort for your guests.

What is the most effective commercial bed bug mattress protection?

For commercial lodging facilities, fully zippered mattress encasements are the industry standard for complete protection. LodgMate offers highly durable, heavy-duty vinyl and breathable fabric mattress covers that act as an impenetrable barrier against bed bugs, dust mites, and allergens. These commercial encasements are also waterproof and fire-retardant, actively protecting your valuable bedding investments from costly stains and spills.

Do you offer product samples before placing a bulk order?

We provide samples for qualified commercial properties on a case-by-case basis, particularly for our in-room coffee filter pouches and amenity lines. Please submit a sample request through our Contact Form with your property details and specific item numbers.

Where can I find warranty information or replacement parts?

Standard warranty information is listed within the specification tab of each individual product page. If you have experienced a defect or require replacement hardware for an existing LodgMate product, please reach out to our support team directly via the contact page.

Shipping & Delivery

How quickly do commercial hospitality supplies ship?

We understand that fast replenishment is critical to your daily housekeeping and facility operations. The vast majority of our LodgMate hotel supplies are heavily stocked in our national distribution centers and typically ship within 1 to 2 business days. We also offer highly competitive shipping rates and free shipping on qualifying orders through our retail partners to maximize your property's operational budget.